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FAQs

FAQs

What is your return policy?

Jewellery Return Policy:
7 days from delivery notice
All products must in the same condition and packaging as sent to the recipient.
Exchanges within 14 days of delivery notice. (Sizing)
Upon return of the original packaging and product your exchange will then be shipped out.

Luxury Bags:
All sales are final.

My Package is showing "Delivered" but i have not received it, what happens next?

In this situation we recommend two options:


1. Packages can be marked as delivered before they have physically arrived at your address. We recommend allowing 24 hours before assuming there is discrepancy.

2. Contact the shipping courier selected upon checkout for further investigation.

Please note we cannot be held responsible for orders that go missing after they have been marked as delivered. Please always ensure to double check that you are providing an accurate shipping address before placing your order.

How do you authenticate?

Our high-trained experts that specialize in authenticating designer pieces and we have partnered with other third party authenticators to ensure every item we sell is 100% authentic.

Jewellery Metals

Each one of our pieces are made to be Eco-Friendly. Our pieces are manufactured from recycled materials that help us in lowering the environmental impact. All of our stainless-steel pieces are recyclable.  

All pieces made with gemstones are made with conflict-free stones. Our metals are recycled material, and our 14k Gold is all fair trade. We also ensure that our pieces are nickel and lead.

Stainless Steel
14K Gold & Gold Filled
Gold Vermeil
925 Sterling Silver

How do I care for my pieces?

To help extend the life span of your pieces please read our jewellery Jewellery Care

Shipping Questions

When will my order ship out?

Standard shipping orders are processed in 2-3 business days and express orders are processed within 24 hours.

My Package is showing "Delivered" but i have not received it, what happens next?

In this situation we recommend two options:


1. Packages can be marked as delivered before they have physically arrived at your address. We recommend allowing 24 hours before assuming there is discrepancy.

2. Contact the shipping courier selected upon checkout for further investigation.

Please note we cannot be held responsible for orders that go missing after they have been marked as delivered. Please always ensure to double check that you are providing an accurate shipping address before placing your order.

How do i ship my item back?

The sweet magnolia will provide a pre paid shipping label upon request.

Why is my package delayed?

Once the package has been shipped from our head office and with the courier, we are not responsible for any delays. We recommend waiting 24-48 hours for the courier system to update.

In the even your item is 48 hours passed the expected delivery date please contact the shipping courier for any updates.

If the package is deemed lost or stolen the sweet magnolia will dispatch a new order on us.

Return Questions

Return Policy

Jewellery Return Policy:
7 days from delivery notice
All products must in the same condition and packaging as sent to the recipient.
Exchanges within 14 days of delivery notice. (Sizing)
Upon return of the original packaging and product your exchange will then be shipped out.

Luxury Bags:
All sales are final.

How do I ship my item back?

The sweet magnolia will provide a pre paid shipping label upon request.

Sales and Discount Codes

Items purchased on sale or with a discount code are final sale. (excluding our welcome code)

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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